Privacy Policy

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure that you log out when you finish using a shared computer.

This is a Secure Website. Gatineau.co.uk uses a SSL to offer secure communications by encrypting all data to and from the site. Gatineau.co.uk employs SSL to provide secure credit card transactions. SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you place an order, your credit/debit card information is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted.

We at Gatineau.co.uk are committed to protecting customer's privacy and are entirely open about our information gathering.

For us to provide you with the services offered by this website we need to know your name, email address, delivery address, credit/debit card number, security code and expiry date. We will not gather any information about you unless it is specifically and knowingly provided by you. The information we gather will be accurate and up to date. You can check this at any time by contacting our customer care department. We will immediately correct any inaccuracies you report.

In addition to Gatineau.co.uk safeguards, your personal data is protected in the UK by the Data Protection Act (the 'Act'). The Act requires us, as registered Data Controllers, amongst other things to ensure that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. We confirm that this information is held and processed by us and any 3rd parties in accordance with the registration we have with the Data Commissioner's office.

Gatineau.co.uk gathers information about customers via server logs, cookies, order forms and promotions. A cookie is a file that your web browser places on your computer's hard disk for record keeping purposes. The information gathered in this way can be used to identify you unless you modify your browser settings.

Gatineau.co.uk and its operator The Beauty Room, a partnership, and The Skincare Sanctuary Limited have business partners, technical advisers and other related & associated companies with whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with this privacy policy. Gatineau.co.uk will share your information with the police if we are requested to under authority of legal investigations or any other regulatory authority investigating suspected illegal activities to provide your personal information; we are entitled to do so.

We will look at the products you buy, together with the way you view our site to enable us to send you information about products and services that you may be interested in. We will use this information to maintain the interest of the site to make it more interesting and relevant in respect of the products and offers on view at any given time.

We may also use your data, or permit associated and related companies to use your data to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by. If you do not want us to use your data in this way, please inform our customer support team.

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